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Exchange and Return policy

Federal Law of February 7, 1992 № 2300-1 «On Protection of Consumer Rights"

RF Government Decree of 27.09.2007 N 612 "On approval of rules for the sale of goods remote way"

Government Resolution dated January 19, 1998 № 55 "On approval of the sale of certain products, a list of durable goods, which are not covered by the buyer on the gratuitous grant him the period of repair or replacement of the similar goods of the list of non-food products of good quality, are not subject to returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration. "

The buyer the right to return and exchange goods of good and poor quality:

The buyer is entitled to reject the goods at any time before the transfer and after the transfer of goods - within 14 days.

If the courier came to you at a set time, and you waive the order, then you need to pay the courier cost (the cost of return shipment will not be charged). If you give up the goods on the day following delivery or within 14 days and return shipping will be made by courier, then you will be charged the cost of return shipment. Return shipping cost covers the cost of transportation of goods returned by you.

If your order is delivered proved poor quality due to manufacturing defects or damage in transit, you may return or exchange it for a similar product of good quality, provided that it is in stock. The warranty period or the expiration date is calculated from the date of transfer to the buyer of the goods, and for seasonal items (clothing, fur products, shoes and other goods) warranty period is calculated from the date of occurrence of the respective season, the period of occurrence of which is determined by the authorized state body of the subject of the Russian Federation, on the basis of climatic conditions of the location of the customers.

Return the goods of good quality is possible if its trade dress, consumer characteristics, and a document confirming the fact of purchase. This product will not be accepted for return, if outwardly he ironed goods, second-hand.

However, according to the Decree of the RF Government on January 19, 1998 N 55 returned or exchanged can not be:

- sewing and knitted goods (products sewing and knitted underwear, hosiery). For products sewing and knitting linen (according to GOST 17037-85 ". Ready-made garments and knitted Terms and definitions") include: pajamas, nightgowns, shorts, skirts, swimwear, bathing suits, beach sets and other similar articles;

- products for babies (diapers, pacifiers, bottles)..

The number, appearance and completeness of the goods must be checked by the recipient at the time of delivery. Following the approval of the order complaints to external defects in the product, its quantity, completeness and its presentation will not be accepted.

For the return of the goods of inadequate quality at the time of delivery will not be charged any shipping costs to the destination, or the cost of return shipment.

You have the right to return the goods of poor quality during the warranty period. For the return of the goods of inadequate quality will not be charged any shipping costs to the destination, or the cost of return shipment.

In the event of a dispute over the quality of goods or causes of defects of the Company takes the goods of improper quality, the buyer and conducts an independent examination of the goods. The purchaser shall be entitled to participate in the verification of product quality and to challenge the conclusion of such examination in court.

How to cancel an order.

You have the right to refuse the goods prior to or at the time of confirmation of the order by the operator without deduction of delivery costs. This can be done by calling +7 (495) 741 17 36, or by leaving a message in electronic form You have the right to refuse the order to delivery time, the shipping costs will be charged.

Return order made, you can fully or partially, but only for 15 days (for holiday clothes is 7 days, in accordance with the RF Government Decree № 612 "On Approval of the sale of goods remote way the rules" from 27.09.2007) at the same time, not explaining the reason. This does not include those products that are not suitable for exchange and refund.

To do this you need to fill in the request for a refund of the order in which you should specify the bank account to which the money will be credited for the goods that you are returning, if the bank transfer was made.

Next you put a copy of a document that certifies your identity. After that deliver a product that you did not come at the address: Moscow, travel Odoevskogo 2a, m Teply Stan (please warn about the visit in advance, as this is not the retail point of sale)..

Buyers from outside the region should pay attention to the fact that we only accept return courier services. Parcels to be made by the Russian Post will not be accepted

You should be aware that the amount that will be spent on your return (delivery expenses) goods of good quality, will not be compensated.

Pay special attention to the fact that a refund will be committed subject to such rules:

  • This product has a presentation present packing, seals and labels;

  • The goods were not in use;

  • There is a document which confirms that the purchase is made in our country, it can be a cashier's check or trade.

26.1 According to the law "On Protection of Consumer Rights" within ten days after the item has been returned, he looks around and the money is returned.

We will do everything to make our cooperation was pleasant and efficient and happy to answer any questions by phone 8 (495) 741-17-36 or by

E-mail: on weekdays from 9.00 to 18.00.

We always help you!